Returns & Refunds
At VELIÈRE, we want you to feel confident and cared for in every part of your experience. If something isn’t quite right, we offer a 30-day return policy from the date of delivery.
Eligibility
To qualify for a return, items must be:
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Unworn and unused
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In original condition with tags attached
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Packaged in the original packaging
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Accompanied by a receipt or proof of purchase
To initiate a return, please contact us at support@veliere.com.Kindly note: Returns sent without prior contact will not be accepted.
You’re always welcome to reach out with any return-related inquiries.
Damaged or Incorrect Items
Please inspect your order upon arrival. If your item is defective, damaged, or incorrect, contact us immediately at support@veliere.com, so we can resolve the issue promptly.
Non-Returnable Items
Certain items are not eligible for return, including:
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Customized or personalized items
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Special orders
If you’re unsure whether your item qualifies, feel free to contact us.
Exchanges
The simplest way to receive your desired item is to return the original for a refund, then place a new order separately once your return is approved.
EU Right of Withdrawal
If your order is shipped within the European Union, you are entitled to cancel or return your order within 14 days for any reason, without the need to provide justification.
To be eligible, items must meet the same return conditions as listed above.
Refunds
Once your return is received and inspected, we will notify you of approval status.If approved, a refund will be issued to your original payment method within 10 business days.Please note: your bank or card issuer may require additional time to process and post the refund.
If you haven’t received your refund after 15 business days from approval, please contact us at support@veliere.com.